During the game, please report your technical issues to safseesupport@streamamg.com who can investigate whether there is a problem with the broadcast.
If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. *Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
When buffering happens, this is related to the internet connection and very rarely to the stream itself
We would always get you to check with your supplier for the best and most effective way to improve and maintain a great broadband connection and to see if there have been any dropouts or dips in the connection.
Factors affecting your Broadband speed:
We would always get you to check with your supplier for the best and most effective way to improve and maintain a great broadband connection and to see if there have been any dropouts or dips in the connection.
Factors affecting your Broadband speed:
- Your Service Provider. Some service providers run faster than others. The biggest difference is between copper networks and fibre optic networks. On copper networks, your distance from the exchange is the largest factor. On fibre optic networks this is not an issue. Capacity in the local network also comes into play if too many people on your street are all trying to use the same infrastructure. On fibre optic networks, this is less of an issue as the network has a higher capacity but can still be affected.
- The package you have purchased from your service provider. If you have bought a 10Mb package you will only get 10Mb if you buy 100Mb you will get 100Mb.
- The processing speed of your computer and router or modem. Old computers with less memory run slower.
- The speed of the connection between your computer and modem or router – that is, a wired connection is faster than a wireless one. Older wireless connections run much slower than newer wireless connections. For maximum wireless speed, you should look for 802.11n that can operate in the 5Ghz frequency range rather than the 2.4 GHz range
- The time of day is a huge factor, your speed may slow down at certain times, for example, in the evenings and weekends when everyone is downloading or streaming content.
- The speed of individual websites you are visiting (some have maximum access speeds)
- Whether you’re sharing your connection with other people or devices (like other laptops, smartphones, iPads or gaming consoles) in your home
- Whether you have software running in the background, such as spyware.